FAQ

Frequently Asked Questions

Q. What is the difference in the metals used in your jewelry?
A. Sterling Silver jewelry is an alloy that contains a mixture of 92.5% pure Silver and 7.5% of another metal, usually Copper. In order to be called Sterling Silver, the metal must possess at least 92.5% pure Silver, but the other components can vary. When mixed with copper, Sterling Silver will tarnish and may fire scale. Regardless, Sterling is considered a standard among Silver grades and provides strength to ensure that pieces like silver bracelets, rings and necklaces can withstand regular use.

Rhodium is a rare Silver-white metal of the Platinum family. It is particularly hard and is the most expensive precious metal.

Titanium is a natural element which has a Silver-white color. Titanium is the hardest natural metal in the world. It's three times the strength of steel and much stronger than gold, silver and platinum but yet is very light weight. Pure titanium is also 100% hypoallergenic which means that it if safe for anyone to wear.

Copper is a reddish gold metal that patinas to a warm brown but can also take on a green patina with oxidation. The oldest known metal, it was associated with the Greek goddess Aphrodite and her Roman counterpart, Venus. In addition, Copper jewelry is often considered to have healing properties.

Rose Gold is an alloy that combines gold with copper to create a golden metal with a reddish hue. While it normally uses a gold to copper ratio of 3:1, rose gold can be found with varying percentages of each. Based on the addition of copper, the intensity of rose gold will be lighter or darker and will patina over time.

Zinc Alloy  A widely used alloy which contains zinc is brass, in which copper is alloyed with anywhere from 3% to 45% zinc, depending upon the type of brass. Brass is generally more ductile and stronger than copper and has superior corrosion resistance.


Q. Can I wear my item while washing my hands?
A. You may wear the item while coming in contact with water, but we do not suggest it regularly. Soaps and lotions can cause build up on the stones reducing brilliance. Also, common household chemicals such as anti-bacterial soap can cause the finish to be worn away and will damage the opals.

Q. Will these rings turn my finger green?
A. No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin. The rhodium plating that can be found on many of our pieces serves not only to make the jewelry look beautiful but also acts as a defensive layer, preventing this reaction from happening. Another reason for skin discoloration may be the use of lotions, soaps or chemicals that come in contact with your skin on an everyday basis (i.e.: antibacterial soap and household cleaning supplies). A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.

Q. What do I do if I received my items damaged?
A. We do our very best to provide our customers with beautiful, quality products that they'll enjoy. While we do inspect our items before shipping, it has been found on rare occasions that, during transport in rough conditions, stones can be lost and items may be damaged. If you receive an item that is missing a stone or has been damaged in some other way, please contact us within 72 hours of package delivery. For more information, please read Return Information.

Q. Can I have a ring sized?
A. We do not recommend sizing the item because the heat that it takes to size the item could possibly alter the quality of the item. If you do decide to have your ring sized by a professional jeweler, once the ring has been altered it cannot be returned for a refund or exchange.

Q. How long do I have to Return or Exchange an item?
A. We offer a 30-day money back return policy. *Please note that this 30 day window starts from the original date that the order was confirmed delivered, not the date you received this item, if these two dates differ. If you fall outside of this 30-day window, you may still send in your item for an exchange but may be charged a fee.

Q. How long do I have to return an item for a refund?
A. We offer a 30 day money back guarantee on all of our items. You may return an item in for a refund of the purchase price with in 30 days of the original delivery date. Please note that shipping and handling is non refundable.

Q. How do I return an item(s)?
A. The item(s) must be securely packed and sent back with account information and instructions on how to process the return (Exchange or Refund). Please note we are not responsible for any returns that are lost or damaged in transit. We highly suggest insuring any return packages.

Q. Where do I send my return?
A. Send your return to: 
Luna's Warehouse
2560 Northside Drive, #318
San Diego, CA 92108

Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.

Q. Can I return my package ‘Return to Sender’?
A. ‘Return to Sender’ is not an authorized return method. Any shipping charges incurred will be at customer’s expense.

Q. How long will it take to process my return?
A. We do our best to process returns as fast as possible. All returns, be they refunds or exchanges, are processed within 3 to 5 business days of being entered into our system.

Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.

Q. How long will I have to wait to receive my exchange?
A. All exchanges are sent out First Class Mail and will take 3-7 business days for delivery. International exchanges will take 14-30 business days for delivery.

Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase. Most refunds take 48 to 72 business hours to show up on your account.

Q. Why was I refunded minus shipping?
A. Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.

Q. How will my order be shipped?
A. Most orders are shipped out First Class United States postal mail. This will take an estimated 3-5 business days for delivery but we have found in rare cases that it can take up to 10 business days. Please note that weekends, bank and/or government (non-mail) holidays and major holidays are not included as business days.  We occasionally ship orders directly from our vendors.  Tracking numbers will be provided for all orders regardless of shipment origin.

Q. From where is my order being shipped?
A. Most orders are shipped from our warehouse located in San Diego, CA.   We occasionally ship orders directly from our vendors.

Q. How long will it take to process and ship my order?
A. We make every attempt to process orders as quickly as possible. If all of the items you have requested are in stock, it will take an average of 48-96 hours to process and ship your order.

Q. When are orders shipped?
A. Orders are shipped out Monday through Friday. Orders are not always processed or shipped out on weekends or holidays.

Q. How can I place an order?
A. You may place an order through our website or over the phone using a credit card or you may mail in a money order.

Q. Is it safe to submit my credit card information on your website?
A. Yes, it is. We are proud to say that we have never had a problem with the security of any customer’s information. Our website is equipped with a hacker safe program that is monitored and tested daily.

Q. When will my credit card be charged for an order?
A. The credit card will be charged at the time the order is placed.

Q. Why has my account been charged but the order has not shipped?
A. One or more of the items that you have selected is temporarily on backorder. The account was charged to reserve the item to your order. If you would like to cancel the backordered item and have the account refunded, please send us an email and we will respond shortly thereafter.

Q. How can I check the status of my backorder?
A. You may send an email or call our toll free number during customer service hours for an update on your backorder.

Q. Will I be charged tax?
A. Tax will only be charged on orders delivered within California at the current sales tax rate.

Q. Can I Cancel my order? 
A. You may cancel your order up until your order has been shipped. We offer a 30 day return policy if the cancellation period before shipping has ended. 

Q. What credit cards do you accept?
A. We accept credit and debit cards with the Visa, Master card, Discover or American Express logo. 

Q. Can I place an order and pay thru PayPal?
A. Yes.  We gladly accept PayPal as a form of payment. 

Q. How often do you have sales?
A. We offer sales regularly.

Q. What hours of the day can I place an order?
A. For your convenience, orders can be placed 24 hours a day online at www.lunaswarehouse.com.